Common NBN Installation Issues: Delays and Lack of Connection
A very common complaint is that while the government-appointed NBN contractor has technically “connected” NBN to the house or business, they have only run cabling to a single point at the front of the building. Often this is at a different point to where the current modem is located, which means all previous internet or phone connection points are left disconnected from the new system. In some cases, clients have been left without internet for up to six weeks after the NBN has been “connected’’.
Another common complaint is when the contractor is asked to connect the NBN at a point on the building that is difficult to reach or further back from the street (because that will allow the client’s current modem to plug into the NBN and work straight away), the job is abandoned and rescheduled. This leads to frustrating delays.
Our licensed cablers can meet with you on-site to assess your current home phone and modem location. We can then run internal cabling to the point where the NBN contractor will most likely install your NBN box. This will ensure the instant connection of your internet and phone service on the day of change-over.
Common Problems with the NBN we can fix
- Old service turned off before NBN connection was ready
- When moving to NBN, your phone number won’t carry over
- Delay in connection to NBN
- The speed of the new NBN plan is not as fast as the speed of the old service
- Telecom did not advertise for NBN speed limits