NBN Installation & Repair
Need help with a new NBN installation or having problems with your existing one?
Scholz can help!
We are NBN technicians based in Milton that have the training and qualifications to assist in making your NBN installation delay-free for both you and your NBN contractor.
Scholz specialises in getting your home or business NBN ready.
Our NBN Services
Our NBN technicians are qualified for NBN installation and repair for residential, commercial and industrial properties.
NBN Repair
Internet dropouts and speed issues are every user’s worst nightmare. We are dedicated ACMA Licensed Telephone and Internet electricians servicing the entire Brisbane area.
Experiencing an outage? Check your NBN status here.
Other Setup Services
Scholz also provides other electrical services for residential, commercial, and industrial properties, including:
Common NBN Installation Issues: Delays and Lack of Connection
A very common complaint is that while the government-appointed NBN contractor has technically “connected” NBN to the house or business, they have only run cabling to a single point at the front of the building. Often this is at a different point to where the current modem is located, which means all previous internet or phone connection points are left disconnected from the new system. In some cases, clients have been left without internet for up to six weeks after the NBN has been “connected’’.
Another common complaint is when the contractor is asked to connect the NBN at a point on the building that is difficult to reach or further back from the street (because that will allow the client’s current modem to plug into the NBN and work straight away), the job is abandoned and rescheduled. This leads to frustrating delays.
Our licensed cablers can meet with you on-site to assess your current home phone and modem location. We can then run internal cabling to the point where the NBN contractor will most likely install your NBN box. This will ensure the instant connection of your internet and phone service on the day of change-over.
Common Problems with the NBN we can fix
- Old service turned off before NBN connection was ready
- When moving to NBN, your phone number won’t carry over
- Delay in connection to NBN
- The speed of the new NBN plan is not as fast as the speed of the old service
- Telecom did not advertise for NBN speed limits
What You Need to Know Before Arranging a NBN Technician Appointment
In the case of a rental property, the consent of the landlord or corporation is required for installation.
Then, it is recommended to determine the location of the NBN device. The recommended places for the NBN devices connected at home:
- Near a power point
- In a cool, dry, well-ventilated area that can be easily identified
- Centrally located to get the best WiFi signal
In some instances, an NBN technician may need access to your facility and you or someone over the age of 18 must be there for the entire duration of your booking (this may affect the technician’s arrival window).
If the customer is not on-site, the on-site person must be able to make service installation decisions on the customer’s behalf.
Notes:
- If you have back-to-base alarms or medical equipment on-premises, you need to register your device with NBN.
- A power source must be within 1.5m of the modem for the phone and internet to work through NBN. If you don’t have a power point where you want to install the NBN connection, we can assist you to install one.
Other useful links
10 Reasons to Choose a Scholz Electrician
Want the Best Electricians In Brisbane West? Here’s What Our Customers Think
Contact Our Master Electrician Today!
FAQs
Scholz can’t fix Boundary (fixed by the service provider) but the wall plates Scholz can work on.
NBN Wiring from their provider (Telstra) might be free or charged
Unfortunately, Scholz is not available over the weekend at this moment. We don’t provide 24 hours support.