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Home/National Broadband Network (NBN)
National Broadband Network (NBN)2022-12-20T00:00:28+00:00

NBN Installation & Repair

Need help with a new NBN installation or having problems with your existing one?

Scholz can help!

We are NBN technicians based in Milton that have the training and qualifications to assist in making your NBN installation delay-free for both you and your NBN contractor.

Scholz specialises in getting your home or business NBN ready.

Enquire Online
+1300 369 633

Our NBN Services

Our NBN technicians are qualified for NBN installation and repair for residential, commercial and industrial properties.

NBN Installation

If your address is NBN-enabled and you need a technician to come, Scholz’s certified technicians are here to help you be NBN-ready with a hassle-free installation.

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NBN Repair

Internet dropouts and speed issues are every user’s worst nightmare. We are dedicated ACMA Licensed Telephone and Internet electricians servicing the entire Brisbane area.
Experiencing an outage? Check your NBN status here.

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Other Setup Services

Scholz also provides other electrical services for residential, commercial, and industrial properties, including:

Common NBN Installation Issues: Delays and Lack of Connection

A very common complaint is that while the government-appointed NBN contractor has technically “connected” NBN to the house or business, they have only run cabling to a single point at the front of the building. Often this is at a different point to where the current modem is located, which means all previous internet or phone connection points are left disconnected from the new system. In some cases, clients have been left without internet for up to six weeks after the NBN has been “connected’’.

Another common complaint is when the contractor is asked to connect the NBN at a point on the building that is difficult to reach or further back from the street (because that will allow the client’s current modem to plug into the NBN and work straight away), the job is abandoned and rescheduled. This leads to frustrating delays.

Our licensed cablers can meet with you on-site to assess your current home phone and modem location. We can then run internal cabling to the point where the NBN contractor will most likely install your NBN box. This will ensure the instant connection of your internet and phone service on the day of change-over.

Common Problems with the NBN we can fix

  • Old service turned off before NBN connection was ready
  • When moving to NBN, your phone number won’t carry over
  • Delay in connection to NBN
  • The speed of the new NBN plan is not as fast as the speed of the old service
  • Telecom did not advertise for NBN speed limits
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What You Need to Know Before Arranging a NBN Technician Appointment

In the case of a rental property, the consent of the landlord or corporation is required for installation.
Then, it is recommended to determine the location of the NBN device. The recommended places for the NBN devices connected at home:

  • Near a power point
  • In a cool, dry, well-ventilated area that can be easily identified
  • Centrally located to get the best WiFi signal

In some instances, an NBN technician may need access to your facility and you or someone over the age of 18 must be there for the entire duration of your booking (this may affect the technician’s arrival window).

If the customer is not on-site, the on-site person must be able to make service installation decisions on the customer’s behalf.


  • If you have back-to-base alarms or medical equipment on-premises, you need to register your device with NBN.
  • A power source must be within 1.5m of the modem for the phone and internet to work through NBN. If you don’t have a power point where you want to install the NBN connection, we can assist you to install one.

Other useful links

Enquire Online

10 Reasons to Choose a Scholz Electrician

Operating for 50+ years in Brisbane

Certified Master Electricians

No hidden fees, charges or obligations

12-month guarantee on workmanship

Australian standards compliant

Fully licensed and insured

Solar energy panel icon to the colours of Scholz Electrical

Clean Energy Council accredited

ACMA Telecommunications qualified

Extensive knowledge and professional staff

Reputable service quality

Want the Best Electricians In Brisbane West? Here’s What Our Customers Think

John Mugwanashaka
John Mugwanashaka
February 24, 2021.
Smart electrician
Investigative Journalist
Investigative Journalist
January 9, 2021.
Thank you Michael and your team for your professionalism and amazing work. You arrived on time, took time to explain things to us, and undertook a fantastic job. Thank you. You run a great business, do quality work, are clearly very customer focused, and it shows. 🙂
Dexter Lim
Dexter Lim
February 17, 2020.
Excellent service, the electricians were patient in explaining what they needed to do, performed the work in a timely manner, and cleaned up after themselves. Will use again.
Emily Birch
Emily Birch
December 20, 2019.
100% recommend Scholz Electrical. They are always prompt, polite and so helpful in every job they do for you. Nothing is too big or too small. All of their electricians that I have dealt with are polite, respectful and helpful. The office staff are equally so. I cannot recommend them enough.
Avril MacFarlane
Avril MacFarlane
July 29, 2019.
Excellent service. Highly recommended.
George Sonny
George Sonny
May 9, 2019.
Highly recommend! We used Scholz Electrical for our renovations at our new house and they did a fantastic job. They were prompt, friendly and inexpensive. Thank you!
Phil Nabnew
Phil Nabnew
May 9, 2019.
Wonderful service. A business that does the right job the first time. Full solar and aircon installation. Currently service my rental properties
Ethan W
Ethan W
May 9, 2019.
Absolute professionalism from this Company, installed Aircons in every room, smoke alarms and PowerPoints, great service, very tidy and a great price. Highly recommend

Contact Our Master Electrician Today!


    Can you identify the problem between NBN or Telstra boundary point & wall plate(s)2022-12-19T09:07:31+00:00

    Scholz can’t fix Boundary (fixed by the service provider) but the wall plates Scholz can work on.

    Is the nbn™ installation free of charge? Do the clients contact Scholz directly and make an appointment or through NBN Co or other suppliers?2022-12-19T09:06:33+00:00

    NBN Wiring from their provider (Telstra) might be free or charged

    Are the technicians available over the weekend for any emergency?2022-12-19T09:05:49+00:00

    Unfortunately, Scholz is not available over the weekend at this moment. We don’t provide 24 hours support.

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